Introduction

Update on the Processing of Personal Data

We would like to assure you that for Makis+Nikos with VAT number 800579306 based in Thessaloniki, the protection of the personal data of our customers is of primary importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

We would also like to assure you that at Makis+Nikos, we do not collect data about minors under the age of 16.

Processing Manager

The company Makis+Nikos. (hereinafter COMPANY) with headquarters in —- informs that, for the purposes of carrying out its business activities, it acts as a controller and processes personal data of its customers, in accordance with the applicable national legislation (L.4624/2019) and the European Regulation (2016/679) for the protection of natural persons against the processing of personal data and for the free movement of such data (General Data Protection Regulation, hereinafter "Regulation") as applicable.

In addition, the COMPANY manages specific functions of the website shop.makis-nikos.gr through the use of electronic platforms of cooperating third-party companies, in which the data of customers who:
1) your purchase history is registered in the bulletin and offer updates, in the personalized communication, as well as the relative provision of your consent for the actions in question is recorded in its system, for the cases where it is required by the applicable legal framework.
2) subscribe to the loyalty program called “Makis+Nikos”
The cooperating third-party companies, for the purposes of the General Data Protection Regulation (GDPR), in relation to the specific functions, act as processors. For these functions, the COMPANY remains responsible for the processing of your personal data and defines the individual elements of the processing, and has signed special contracts with the companies to which it has assigned the execution of processing activities, in order to ensure that the processing is carried out in accordance with applicable legal framework and that every natural person can freely and unhindered exercise the rights granted by the legal framework. The COMPANY has legally ensured that those performing the processing on its behalf meet the conditions and provide sufficient assurances for the implementation of the appropriate technical and organizational measures to protect your personal data.

Data Protection Officer (DPO)

For any matter regarding the processing of personal data contact the personal data department at email:

What is the purpose of processing, how we use your personal data and what data we collect directly from you

We use your data in various ways, which differ depending on the purpose of processing.

There are cases in which the COMPANY will not be able to take action if it does not have certain Personal Data, such as your Personal Data required when processing your orders so that they can be delivered to you and not to another third party .

Therefore, we note that the data concerning your identification, as well as the contact details, are absolutely essential and necessary for any transactional or contractual relationship you have with the Company. We point out that with regard to the personal data that we collect directly from you as customers, you must inform us of any change in the data concerning you without delay, as well as respond to each of our requests for updates.

Purposes of processing your personal data are:

The provision of the services that you entrust to us and wish to receive from us, such as for example the purchase of products that you wish to buy from us.
Specifically:

Fulfillment of your orders

In order to deliver your orders and be able to support you after the sale, the necessary information we need is:

– your first and last name, and for businesses TIN, DOU, Occupation, so that the employee making the delivery knows to whom he should deliver,
– the billing and/or delivery address to receive your order,
– the mobile phone number for your electronic information via electronic messages or telephone communication regarding your order,
– your e-mail address (email), so that you can receive updates regarding your order. and
– if you choose the landline number, so that we can contact you regarding your order,
– the IP address from which the order was placed,

All of the above is necessary for the prevention and detection of fraud against you and against our company as well as for any future service or support you request from us related to your orders.

 

Upon invoicing your order, you will receive an order confirmation email with the option (link) BOOK APPOINTMENT added. If you click this option, we will transfer your personal data below:

• Name
• Mobile Phone Number
• Email
• Order number (relating to the specific appointment)

to a cooperating third party company that manages the booking platform in order to schedule the appointment to receive your order and send an appointment confirmation e-mail and SMS to your contact details.

Customer Satisfaction Survey

For the optimal operation and evaluation of our products and services, we use the data we collect from you on our website for your participation in our Customer Satisfaction Survey and evaluation of our products. The Customer Satisfaction Survey today is carried out via electronic communication and concerns either the satisfaction of the services we offer or the evaluation of the product. In the event that you do not wish to participate in the above survey, you may not participate in it, as well as notify us in the above contact details.

 

Credit/Debit Card Details – PayPal details/ SECURITY OF TRANSACTIONS

The COMPANY, recognizing the importance of the security of electronic transactions, has taken all the necessary measures by applying modern and advanced methods, in order to ensure the maximum possible security of information at all stages of the process of executing your transaction. In particular, the Company does not keep credit / debit / prepaid card details for your orders. Once you have selected the relevant payment method, the system redirects you to the electronic payment acceptance service of the cooperating company "VIVA Electronic Services S.A." (hereinafter VIVA) to complete your payment.
At the same time, you are given the option to save your debit/credit card details for future payments. In case you have chosen to save your card details, the system redirects you to the electronic system platform of the cooperating company VIVA, where your details are directly registered and stored and the intangible card (token) is created. The Company, in case you choose to save your card for future purchases, only keeps and processes the token, the last four details of your card and its expiry date.

In the event that you have chosen PayPal as the payment method, the details of the delivery address are transmitted to Paypal, in order to be able to confirm/prove the correctness of the delivery to that address.

Contact the company via website form

We collect data on our website at the point where you have the opportunity to fill in the form regarding suggestions for improvement and registering a complaint. In the form referred to as improvement suggestions, we collect your data in order to evaluate the content of the request to improve the company's purposes and products, and we may keep a record of the requests for historical reasons. In the form referred to as registering a new complaint, we collect data, which is used to provide you with the best possible service to your request and is kept only for this purpose.

Cases of being subject to the VAT exemption regime

When you submit your order, for some specific categories of products that are subject to the provisions of no. 39a, your VAT number is automatically checked and, if it is confirmed that you fall under this regime, we inform you before completing your order that you are entitled to 0% VAT for the purchase your. In order to subsequently complete the process in question, you are requested to enter the details of the representative as they have been declared by you in the AADE application. After you enter them, your order will proceed, and then it will be re-confirmed with AADE and we will store it in our system.

The above information that we ask you for is part of the specific order and, if confirmed by AADE, is registered and remains in our system (mobile phone and the last 5 digits of the TIN or Passport) for as long as we have an obligation from the tax authorities, and may be re-checked by interfacing with the AADE to verify your continued affiliation to the said VAT exemption regime, but also to confirm the representative, as you have declared him. The process described above will be repeated in its entirety for each of your new orders.

 

Subscription to newsletters, sending updates and offers

– To subscribe to newsletters, to send information and offers, you must provide us with your email address.

With your registration and corresponding consent, you will be able to enjoy all our updates and offers that we send via e-mails and text messages or Instant messaging through relevant services (for example with SMS, Viber, Push Notifications, etc.).

Personalized communication

In order to provide you with the best possible experience, personal data collected from our website may be used to send you personalized updates, provided you have given your consent, under the specific conditions set by the legal framework. Personalized updates relate to a) the products you have searched for on our website and b) the products you have left in your shopping cart. For more information on this automated processing, please consult the relevant section below.

What are the legitimate reasons for processing your personal data?

We only process the personal data you provide us when we have a legitimate reason to do so.

Legitimate reasons for processing your personal data are:

(a) The provision of the services you entrust to us and wish to receive from us, such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context (the necessity of processing your data in the context of the execution of our contractual obligation or during the pre-contractual stage according your request for the provision of our services to you), for the proof of your orders, for after-sales support, to communicate with you about your orders and generally where it is reasonably necessary or required for the best possible service your.

(b) Safeguarding and protecting the legal interests, both yours and ours. Thus, we use closed circuit television (CCTV) and security cameras in order to be able to protect the safety of natural persons, materials, facilities (for more information on the processing of personal data by Video Surveillance systems click here on the special information on the use video surveillance systems). We also use special security software aimed at detecting and preventing malicious actions: specifically, during your visit to our company's physical premises but also on our online pages, we use information, such as for example the IP address, location information, the devices of KOK users to detect or prevent fraud or abuse of our website.

In addition, we conduct customer satisfaction surveys in order to improve the services and products provided.

(c) Compliance with an obligation imposed by law, such as regulatory compliance for tax purposes

(d) The consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, news and offers as well as send you personalized updates.

Are minors and children allowed to use our website?

The COMPANY does not offer its products and services for purchase by children and minors under the age of 16.
The children's products we offer for purchase are intended exclusively for purchase by adults and not by children or minors under the age of 16.
If you are under 16 years of age, you may use our website only with the participation and approval of a parent or guardian.

Where we transfer your data

The COMPANY transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf. Specifically:

The data is transferred only to companies cooperating with the COMPANY that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with the COMPANY for the purpose of evaluating the quality of service provision and evaluating our products & services.

In addition, the COMPANY transmits the data to a cooperating third company that manages specific functions of the website shop.makis-nikos.gr through the use of its electronic platform. In particular, the partner company that acts as a processor registers and maintains the data of customers who sign up for bulletin and offer updates, in personalized communication, your purchase history, as well as the relevant provision of your consent for the aforementioned is recorded in its system actions, where this has been requested and provided by you in accordance with the applicable legal framework.

Also for the purposes of implementing the sales contract, data is transmitted to partner companies that have been assigned the execution of part of the contract, such as transport companies or pick-up points selected by you. In the event that you have chosen Paypal as a payment method, the details of the delivery address are automatically sent by us to Paypal, in order to be able to confirm/prove the correctness of the delivery to that address.

The COMPANY, for the scheduling of appointments regarding the receipt of orders through the Click Away method, transmits data to a cooperating third party company outside the EU (UK and USA), which manages the platform for scheduling the appointment (online booking) and sending the confirmations for e-mail and SMS appointments. Such transmission only takes place if the customer clicks the CLOSE APPOINTMENT option found in the billing confirmation email entitled "Click Away - Order Billing". With this partner company, a Personal Data Processing Delegation Agreement and the necessary standard contractual clauses for the transfer of data outside the EU have been signed.

In these cases, the COMPANY remains responsible for the processing of your personal data and defines the individual elements of the processing, and signs a special contract with the third parties to whom it assigns the execution of processing activities, in order to ensure that the processing is carried out in accordance with the applicable legal framework and that every natural person can freely and unhindered exercise the rights granted by the legal framework. The COMPANY has legally ensured that those performing the processing on its behalf meet the conditions and provide sufficient assurances for the implementation of the appropriate technical and organizational measures, so that the processing of your personal data ensures the protection of your rights.

We also share your personal data with those employees who are responsible for the evaluation of your requests, the management and operation of your contract as the case may be, for the fulfillment of the obligations arising from it. For any matter of support for the products you have purchased as well as the relevant obligations imposed by law, as well as to our external partners natural and legal persons, who meet the conditions required by law when they are required to provide you with support services such as for example to the competent Service Center and/or to our supplier and/or to the courier service that will receive the product for repair. Your personal data is treated with the strictest confidentiality and confidentiality, as those of the employees who process your personal data have sufficient and significant level of knowledge to protect them and are bound by a confidentiality clause or subject to an appropriate regulatory obligation of confidentiality.

For the cases where it is necessary to complete the process of exemption from the VAT regime pursuant to no. 39 a, after registering the details of the representative as they have been declared by you in the AADE application, they are confirmed by it. The above data are part of the specific order, are confirmed by the AADE, are registered and remain in our system (mobile phone and the last 5 digits of the TIN or Passport) for as long as we have an obligation from the tax authorities, and can be re-checked online with the AADE to establish your continued affiliation to the VAT exemption regime in question.

We may share your information with relevant agencies, law enforcement agencies, government authorities and other third parties, where the law allows us to do so, for the purpose of preventing or detecting criminal acts, providing customer account details, etc.

Storage Period

The period of data storage is decided based on the following specific criteria depending on the case:

When the processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions impose.

When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims based on the contract.

For the purposes of promoting products and services (marketing activities), your personal data is kept until you withdraw your consent. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of the processing that was based on the consent during the period before its withdrawal.

We will also keep your account data for as long as you keep it and you have not requested its deletion. Your data, which you give us for the purpose of providing services to you or to third parties at your behest, will be kept for as long as necessary so that we can continue to provide you with these services. To the extent reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information, as required, even after the termination of your account or we no longer need to provide you with your services.

To withdraw your consent, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

You can also use the unsubscribe options by following (clicking) on ​​the corresponding link (link), present in our electronic communications.

 

What are your rights in relation to your personal data

Every natural person whose data is processed by the COMPANY enjoys the following rights:

Access right:

You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive additional information about its processing. If you wish to exercise the Right of Access, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

Right of rectification:

You have the right to review, correct, update or modify your personal data by contacting the Data Protection Officer (DPO) at the above contact details. You also have the right to be informed about the recipients of the data, if you wish. To exercise the Right to Correct Personal Data, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

In case you wish to modify the details of the member account that you maintain on our website, you have the possibility to do so by your own action if you first log into your account.

Right to erasure:

You have the right to request the erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest), the said right is subject to specific limitations or does not exist depending on the case. You also have the right to be informed about the recipients of the data, if you wish. To exercise the Right to Delete Personal Data, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

In the event that you wish to deactivate the member account you maintain on our website, you can do so by your own action if you first log into your account.

Right to restrict processing:

You have the right to request the restriction of the processing of your personal data in the following cases: (a) when the accuracy of the personal data is disputed and until verification is made, (b) when you object to the deletion of personal data and request the restriction of its use instead of deletion, ( c) when the personal data is not needed for the purposes of processing, but is nevertheless necessary for the establishment, exercise, support of legal claims, and (d) when you object to the processing and until it is verified that there are legitimate reasons that concern us and override the reasons for which you object to the processing. You also have the right to be informed about the recipients of the data, if you wish. To exercise the Right to Restriction of Processing, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, this is necessary for the purposes of legitimate interests pursued by us as controllers, as well as to processing for direct marketing purposes. If you wish to exercise the Right to Object to Processing, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

Right to portability:

You have the right to receive your personal data free of charge in a form that will allow you to access it, use it and process it with commonly used processing methods. You also have the right to ask us, if technically possible, to transfer the data directly to another data controller. This right of yours exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract. If you wish to exercise the Right to Portability of Personal Data, contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

Right to withdraw consent:

Finally, the COMPANY informs you that where the processing is based on your consent, you have the right to withdraw it freely, without prejudice to the legality of the processing that was based on your consent before you withdrew it. To withdraw your consent, contact the following contact details: email: info@makis-nikos.gr, telephone: (+30) 2310 699831. You can also use the unsubscribe options by following (clicking) on ​​the corresponding link (link) , which exists in our electronic communications.

To exercise any of your above rights, you can contact the following contact details: email: info@makis-nikos.gr, tel. 2310 699831.

In the above cases we will make every effort to respond to your request within thirty (30) days of its submission. This deadline may be extended for an additional sixty (60) days if deemed necessary, taking into account the complexity of the request and the number of requests, in which case we will inform you within the aforementioned thirty (30) day deadline.

Right of complaint to APDPH

You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Telephone Center: (+30) 210 6475600, Fax: (+30) 210 6475628, Email: contact@dpa.gr

Security of Personal Data

The COMPANY implements appropriate technical and organizational measures aimed at the safe processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access, use, modification or disclosure thereof. In any case, the way the internet works and the fact that it is free to anyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the technical and organizational measures in place by accessing and possibly using personal data for unauthorized and/or illegal purposes.

Update on the Cookies Policy

In the shop.makis-nikos.gr we use cookies to improve your experience on our site. You can see in detail which cookies we use and the Cookies Policy by clicking here. You can also change your options by tapping here.

Carrying out automated processing and/or profiling

During your visits to our website, you can browse and remain an anonymous user until you decide that you want to register either by creating a member account, or by subscribing to our newsletters and personalized updates, giving your electronic address (email) as and your appropriate consent.

After your above registration, we will send you notifications that concern you personally about products that you have seen on our website or that you have forgotten in your shopping cart through automated processing.

Additional Information When Data is Collected by Third Parties and Not Directly by the Individual

Social media

In the shop.makis-nikos.gr we provide you with the possibility to register by creating a member account (sign up) or sign in to your account (sign in) using your Social Media accounts (Facebook, Google), without having to remember passwords, through an automated secure operation which is carried out by the direct communication of our systems with the respective social network.

A condition for the use of the above automated registration/login function is that you authorize the respective social media for this use, which at the same time authorizes the media to transfer to us your personal data that you have declared as public on the social media. At the time of authorization, you are informed about exactly which data will be transmitted and you also have the possibility to de-select some of them.

Your authorization to the respective medium is done once and is valid until you, by your own action towards the respective medium, interrupt it (look for the relevant functions – options in your personal account on the social networking medium).

Your personal information that we collect from social networks, as long as it is public and only with your consent, is your First Name, Last Name, Email, Date of Birth and Gender, as well as any other information you have declared as public on social media. These details are used to create a member account and its needs as described in the relevant section "Creating a member account".

Online stores of partner companies 

shop.makis-nikos.gr collaborates with online stores of other commercial companies to promote the products and services of the COMPANY (hereinafter Partner). In this case and for the purpose of executing your order, we receive your personal data that you have registered as registered users in the partner's online store (indicative first name, last name, address and contact details)

Links to or from other websites

Our website may contain links to foreign websites. COMPANY is not responsible for the privacy practices or content of other websites not owned by COMPANY. Therefore, we recommend that you carefully read the privacy statements of these third-party websites.

Changes to the Privacy Policy

The information on the Company's privacy policy reflects the current state of data processing. In case of changes in data processing, this data protection information will be updated accordingly. Our website will always have the latest version of this data protection information so that you are informed about the scope of data processing. We encourage you to always be aware of how we process and protect your personal information. All future changes regarding this Privacy Statement will be announced on our website.